Support: Huawei B593 4G LTE Smart Hub

Back to Troubleshooting

I am having Wi-Fi connectivity problems

If you are experiencing poor Wi-Fi™ performance, or cannot connect to the Wi-Fi network, try the following.

Ping your Smart Hub

You can use a ping tool to check for response times and the reliability of the connection to the Smart Hub. This can help identify connection issues between your computer and the Smart Hub. Use the one of the following procedures.

Windows XP

  1. Click Start.
  2. Click Accessories.
  3. Click Command Prompt.
  4. The command prompt window appears. Type ping 192.168.1.1 and press the Enter key.
  5. Your computer executes a ping test and displays the results.

Windows Vista or Windows 7

  1. Click Start.
  2. Click Accessories.
  3. Right-click Command Prompt.
  4. Select Run as Administrator.
  5. The command prompt window appears. Type ping 192.168.1.1 and press the Enter key.
  6. Your computer executes a ping test and displays the results.

Mac OS X

  1. From the taskbar, click Go.
  2. Click Utilities.
  3. Click Network Utility.
  4. Click the Ping tab.
  5. Type 192.168.1.1
  6. Click Ping.
  7. Your computer executes a ping test and displays the results.

Understanding the Ping test results

  • Request timed out or No ping replies: This indicates no connection at all to the Smart Hub. Check that you’re connected to the right Wi-Fi access point, with the correct password, and that you have adequate signal strength.
  • Packet loss or large latency (time=200ms or higher) in the ping replies can mean poor signal strength or interference is affecting your connection.

 

I need more help resolving my problem.

Proceed to "Check your location and surroundings"
 

Device repair

Learn how to get your device repaired


Contact us

Ways to contact us

Need a new phone?

Make changes to your phone

Log in to your account to make changes to your existing phone.